SHIPPING & RETURNS
Merchandise is expected to ship within 24-48 hours of order, if ordered Monday-Friday. Orders placed on Saturday, Sunday or a holiday, shipping will occur within 24-48 hours of the next business day. As soon as the shipping label is created, we will provide (email) you the tracking number and a link to track your package. Our First Class shipping takes 2-5 business days within the continental United States. International shipments Generally take 7-21 business days from day of shipment unless customs causes a delay for some reason. Please make sure that you provide the correct address that can be verified and reached by postal services, if you do not receive the package due to wrong or unclear shipping address, we do not refund the order. (in such case we would provide proof of shipping if needed by customer)
30 Day Return Policy (90 Day for special offers)
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return the order for any reason within thirty (30) days of your purchase (or 90 days for special offers) and we will issue a refund to the credit card or Paypal used on the day of purchase. Please mail the original item back to us, and include your full name and order number on the package. If you have any questions or need directions, please contact us and we will walk you through the process.
Your complete satisfaction is our ultimate goal. You may return any item shipped by Toplux, keeping the following in mind:
- - You should return the item to us within 30 days of your purchase date (or 90 days)
- - Any items received as a gift with your purchase, should be returned along with the products you would like to return. The value of missing items(gifts received with your purchase) will be deducted from the refund. For missing item we will deduct the original price from the refund amount.
- - Regardless of the Shipping type (even if you have been qualified for free shipping), handling and shipping Fee is Non Refundable. For orders inside the US shipping and handling fee is $5.95, and also $9.95 for international orders. Shipping and handling fee will be deducted from your whole amount.
- - There is a 30% restocking fee that will be deducted from your whole amount.
- - Before sending back the items, please contact us via email in order to start the process to return
DAMAGED OR MISSING ITEMS: If an item is missing or has been damaged during transit, you should report it within the first 48 hours of receiving the package. The items won't be replaced or refunded after 48 hours of receiving the package.
ATTENTION RESELLERS:(Not for regular customers) Orders placed for resale purposes do not qualify for refund. Once the products have shipped, we won't cancel or refund the amount back to you. Please order carefully.